Customer & Financial Services

The PRL GROUP is a recognised and experienced provider of outsourced customer and financial services, specifically for our key clients. We respond to both our clients' needs and their customers' needs. We also ensure that all customer queries are handled professionally and in the best interests of our clients.

Our services include:

• Order capture/order processing by phone and on-line
• Management of van sales processes, including cash collection
• Processing PODs to client's or own invoicing system
• Follow through on payments and credit-control requirements
• Handling of any customer complaints and reporting to agreed KPIs
• Production and processing of client invoices
• Storage of invoices to meet regulatory requirements
• Demand and Inventory planning